Fast Track Email Support


	'FAST TRACK EMAIL SUPPORT' Email is the quickest and most efficient route for technical support. Most emails will usually be answered within a few hours, often even on weekends and holidays. Email support is usually active between 12 midday and 12 midnight Greenwich Mean Time. Emails sent outside of these hours may take a little longer for a response. BASICS THAT YOU CAN REMEDY ONLINE Q: I NEED A DONGLE INSTALLER A: Click here to download the Universal Binary Dongle Driver Q: I NEED THE LATEST SOFTWARE VERSION A: Click here to download the Software Update Engine For other queries, please fill in the Fast Track Form below ............................................................................................................................................................................... 'FAST TRACK EMAIL SUPPORT FORM' You must be registered for support to use this service, and you must fill in all the details below, in order for this service to work as efficiently as possible for you. YOUR NAME YOUR COMPANY NAME YOUR EMAIL ADDRESS YOUR TELEPHONE NUMBER SOFTWARE PRODUCT NAME SOFTWARE VERSION NUMBER SOFTWARE SERIAL NUMBER If your software has a dongle, please include the serial number DONGLE SERIAL NUMBER WHAT OPERATING SYSTEM ARE YOU RUNNING? WHAT MODEL OF MAC ARE YOU USING ? WHAT QUICKTIME VERSION ARE YOU RUNNING? WHAT IS YOUR QUESTION OR PROBLEM ? Please give us as much information as you can, so that your query can be dealt with adeptly