If you are a registered product owner and you need support please
contact the reseller who supplied the software as your first call.
You can also take advantage of the FAST TRACK service.
You must be a registered user of the software.

'FAST TRACK EMAIL QUERY'
Email is the quickest and most efficient route for technical queries.
Most emails will usually be answered within a few hours, often even on weekends and holidays.
Email is usually active between 9am to 12 midnight Greenwich Mean Time.
Emails sent outside of these hours may take a little longer for a response.
The first point of contact will be your Gallery Reseller, and this will be the initial route
for fast track queries.

CLICK HERE TO ACCESS THE 'FAST TRACK RESPONSE SYSTEM'

BASICS THAT YOU CAN REMEDY ONLINE

TROUBLESHOOTING & NEW DOCUMENTATION
Before contacting your dealer, please check out the
Common Tech Support Questions covered
in our 'Troubleshooting FAQs'.

ADRStudio Troubleshooting

Mtools Troubleshooting

VirtualVTR Troubleshooting

VirtualVTR OSX Documentation

MODERATED LIST SERVER GROUPS
Some Gallery Products have
Moderated List Server Groups, you can subscribe at:-

Mtools
http://www.yahoogroups.com/subscribe/mtools

VirtualVTR
http://www.yahoogroups.com/subscribe/virtualvtr

ADRStudio
http://www.yahoogroups.com/subscribe/adrstudio

SessionBrowser
http://www.yahoogroups.com/subscribe/sessionbrowser

PictureReady!
http://www.yahoogroups.com/subscribe/pictureready

Metacorder
http://www.yahoogroups.com/subscribe/metacorder

A) YOU OWN GALLERY SOFTWARE
THAT CAME ON A DONGLE
If you are a registered product owner of current products using a USB Dongle and you would like the latest version of the software, please download the Gallery Software Update Engine
which can keep you right up to date by automatically checking for the latest versions of your licensed apps whenever you want.

OR...

B) YOU OWN OLDER SOFTWARE
THAT **DID NOT** COME ON A DONGLE
If you are a registered product owner of older products
and you would like the latest version of the software,
please contact update-request@gallery.co.uk