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We want you to be 100% happy with your Software purchase.
On this page you will find resources to help you with common issues.
Most Gallery products use a green HASP USB dongle for licensing. If your software prompts you to insert the dongle, or it launches then closes immediately you may need to update the dongle driver.
You can download the latest HASP Dongle Driver by clicking on the button below.
If you are using an older operating system you may need an older version which you can get here
FAST TRACK TECHNICAL SUPPORT
Email is the quickest and most efficient route for technical support. Most emails will usually be answered within a few hours, often even on weekends and holidays. Email support is usually active between 12 midday and 12 midnight Greenwich Mean Time. Emails sent outside of these hours may take a little longer for a response. If you are the registered user of a Gallery product entitled to support, please click the link below to initiate a fast track support case.
Gallery software product updates can be accessed via the Gallery Software Update Engine which will scan your dongle for licenses then list a page for each product where you can see the latest version and download an update if appropriate.